Welcome to Hozelocks Aquas Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of aquariumfeature.com (the “Website”) and all purchases made through our store. By accessing our Website or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our Website is intended for customers aged 18 years or older who are purchasing aquatic products for personal or professional use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this Website, including text, graphics, logos, product designs, and images, is the property of Hozelocks Aquas Store or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use any content from our Website for commercial purposes without authorization, or to engage in any activity that may harm our business or reputation.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our aquatic products including:

  • EPDM pond liners (0.75mm and 1.00mm thickness options)
  • Aquarium equipment (filters, pumps, lighting, heating)
  • Aquarium décor and artificial plants
  • Water features and accessories

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Suitability

It is your responsibility to:

  • Ensure products are suitable for your intended aquatic environment
  • Follow all manufacturer instructions for installation and use
  • Verify compatibility between different aquarium/pond components

3. Orders and Payments

3.1 Order Process

When you place an order, you are making an offer to purchase which we may accept or decline at our discretion. Orders are not binding until we send an order confirmation email.

3.2 Pricing and Payment

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors at any time.

User Responsibility: You must provide accurate payment information and have sufficient funds to complete your purchase. Failed payments may result in order cancellation.

3.3 Shipping

We ship worldwide except to certain Asian countries and remote locations. Options include:

  • Standard Shipping (£12.95): Via DHL or FedEx, 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, 15-25 business days after dispatch

Delivery times are estimates only. We process orders within 1-2 business days (excluding weekends/holidays).

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are in original condition with packaging
  • Pond liners are unopened and unused
  • Aquarium equipment shows no signs of installation

4.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used fish food
  • Installed pond liners
  • Used filtration media
  • Custom ordered water features

4.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Wait for Return Merchandise Authorization (RMA) instructions
  3. Ship items back with RMA number clearly visible

4.4 Refunds

Refunds are issued to the original payment method within:

  • 5-10 business days for credit/debit cards
  • 3-5 business days for PayPal

Original shipping fees are non-refundable unless the return is due to our error.

5. Liability and Disclaimers

5.1 Product Use

We are not liable for:

  • Improper installation or use of aquatic products
  • Damage caused by failure to follow manufacturer instructions
  • Compatibility issues between different equipment

5.2 Website Availability

We strive to maintain 24/7 Website availability but are not liable for temporary outages or technical issues beyond our control.

5.3 Maximum Liability

Our total liability for any claim related to your purchase shall not exceed the purchase price of the relevant products.

6. General Provisions

6.1 Governing Law

These Terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.

6.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

6.3 Contact Information

For questions about these Terms:

Hozelocks Aquas Store
41 Westlegate, Norwich, GB NR7M 6VH
Email: [email protected]
Phone: +44

+000 000 000
(UK business hours)

Thank you for choosing Hozelocks Aquas Store for your aquatic needs. We’re committed to providing quality products and excellent service to aquarium and pond enthusiasts worldwide.