Privacy Policy

At Hozelocks Aquas Store, we’re as passionate about protecting your personal data as we are about helping you create beautiful aquatic environments. This Privacy Policy explains how we collect, use, and safeguard your information when you visit aquariumfeature.com or make purchases from our global community of aquarium enthusiasts and pond keepers.

1. Information We Collect

To provide our aquatic products and services, we may collect:

• Personal Identification Information: Name, email address, shipping address, and contact details when you create an account or place an order for pond liners, aquarium equipment, or accessories.
• Payment Information: Credit/debit card details (processed securely through our PCI-compliant payment gateway) or PayPal information for transactions. We never store full credit card numbers.
• Technical Data: IP address, browser type, device information, and pages visited to improve your shopping experience.
• Usage Data: Information about how you interact with our site, including products viewed and purchase history.
• Communication Data: Records of customer service interactions at [email protected].

2. How We Use Your Information

Your data helps us serve our global community of water feature enthusiasts:

• Process orders for EPDM pond liners, aquarium equipment, and aquatic supplies
• Provide customer support for your aquatic projects
• Improve our product offerings and website functionality
• Send order confirmations and shipping updates (with your consent)
• Prevent fraud and enhance security for all transactions
• Comply with legal obligations regarding international sales

3. Data Sharing & Disclosure

We value your trust and only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal), shipping, and IT services.
• Legal Requirements: When required by law or to protect our rights and the safety of our aquatic community.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we serve customers worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement robust measures to protect your information:

• 256-bit SSL encryption for all transactions
• PCI DSS compliance for payment processing
• Regular security audits of our systems
• Limited employee access to personal data

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: Necessary for site functionality and secure checkout
• Analytics Cookies: Help us understand how aquarium and pond enthusiasts use our site
• Preference Cookies: Remember your settings for future visits

You can manage cookie preferences through your browser settings.

8. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to our valued customers.