At Hozelocks Aquas Store, we understand that aquatic enthusiasts can’t wait to start building their underwater paradises. That’s why we’ve designed a delivery service that’s as reliable as our premium aquarium and pond products.

Global Delivery for Aquatic Enthusiasts

We proudly ship worldwide (excluding some Asian and remote regions), bringing our expertly curated selection of pond liners, aquarium systems, and aquatic accessories to your doorstep. Whether you’re in Norwich or New York, we’ve got you covered.

Shipping Options Tailored to Your Needs

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 days after dispatch
  • Cost: £12.95 (regardless of order size)
  • Ideal for: Customers who need their aquatic supplies promptly

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 days after dispatch
  • Cost: FREE for orders over £50
  • Ideal for: Budget-conscious aquarists planning larger projects

Order Processing

Our Norwich-based team processes all orders within 1-2 business days. During peak seasons, please allow up to 3 business days for processing. You’ll receive tracking information as soon as your order ships.

Handling with Care

We package every item with the same care we’d use for our own aquatic setups. Fragile items like aquarium glass and decorative elements receive special protective packaging to ensure they arrive in perfect condition.

Our Delivery Promise

Whether you’re ordering delicate EPDM pond liners or robust Aqua One aquariums, we promise:

  • Transparent delivery timelines
  • Secure packaging designed for aquatic products
  • Real-time order tracking
  • Responsive customer support at [email protected]

Returns Policy

If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our customer service team to initiate a return.

We’re committed to making your aquatic journey as smooth as possible, from the moment you click “order” to when your premium products arrive at your door. Happy fishkeeping!

The Hozelocks Aquas Store Team
41 Westlegate, Norwich, GB NR7M 6VH